Frostworld Survival Support

Chop, build and survive in a frozen forest.

Contact

Email sary@sienterpriselabs.com. We usually reply within two working days. Please say which device you play on and describe what happened.

Restoring purchases

Items you bought once (starter packs, axes, the Frostblade Champion and upgrades) can be restored on a new phone: open the Shop and tap Restore purchases, signed in to the same Apple ID (iPhone) or Google account (Android) you bought them with. Consumable items (crates, gold, military packs and finishes) are used up when delivered and can't be restored.

A purchase didn't arrive

Purchases are delivered as soon as a game is running. If one was interrupted, it arrives the next time you open the game. For a refund on iPhone, use Apple's Report a Problem page; on Android, use Google Play's refund request page. Apple and Google handle all in-app payments and refunds.

Saves

In the iPhone and Android apps your progress is saved on your device. Deleting the app deletes your progress.

Privacy

See the privacy policy.